Chat+with+T+mobile+about+used+up+100+minutes+9-23-12

Chat with T mobile about used up 100 minutes 9-23-12

Chat Transcript Please wait while we find an agent to assist you... You have been connected to %Charina U. Kurt Whittemore: I used my 100 minutes, and now I should be switched to paying 10 cents per minute. However, I can no longer make or receive phone calls at all. When I try to make a call I receive the following message: "Your T Mobile prepaid balance is too low to complete this call. You must renew your plan or refill your account to complete this call." How do I continue making calls at 10 cents per minute? %Charina U: Thank you for contacting T-Mobile Live Chat! My name is Charina with rep ID 853845. I'll be more than glad to assist you today. Please give me a moment to review your concern. Kurt Whittemore: Hi. Thanks! %Charina U: You're welcome Kurt. %Charina U: Are you still able to make calls? Kurt Whittemore: No %Charina U: I see. You just have to refill your account for you to continue making calls at $0.10 cents per minute. Kurt Whittemore: So what exactly does that mean? Does that mean I pay $30, and then I get 100 minutes at 10 cents per minute? %Charina U: No. You can still use your plan, to continue making calls at $0.10, you may need to have a balance in your account. There is no need to renew your plan yet. Kurt Whittemore: Ah I see. So I would add $30 to my account. However, the new $30 would not give me an additional 5 GB and 100 minutes until the original 30 days is up. In the meantime, I would be able to make 10 cent per minute phone calls simply because there is $30 available to be used when the original 30 days is over. Do I understand this correctly? %Charina U: It does not necessarily mean that you have $30 in your account. As long as there is an account balance, you can start making calls at $0.10 per minute. Kurt Whittemore: Ah right. Okay that makes sense. %Charina U: Okay. Anything else that I can assist you with today Kurt? Kurt Whittemore: No that's it. Thanks for your help! %Charina U: You're very much welcome. It's my pleasure assisting you. Thank you for choosing T-mobile Live Chat. Have a great night!